Shipping policy
Shipping Policy
At Juvo Direct, we are committed to providing our customers with fast and reliable shipping services. This Shipping Policy explains our practices and procedures related to the processing and delivery of orders placed on our website.
Processing time
After you place an order on our website, we will process it as soon as possible. This typically takes 1-2 business days, but may take longer during busy periods or for custom or personalised orders. Once your order is processed, we will send you a confirmation email with the details of your order and an estimated delivery date.
Shipping carriers
We use a variety of shipping carriers to deliver orders to our customers. The carrier used for your order will depend on the destination, size and weight of your package, and the shipping service selected at checkout. Some of the carriers we use include UPS.
Shipping rates and delivery times
The shipping rates and delivery times for your order will depend on the destination, size and weight of your package, and the shipping service selected at checkout. We offer a range of shipping options, including standard, expedited, and express shipping, and you can choose the option that best meets your needs at checkout.
You can see the estimated delivery date and shipping rates for your order by entering your destination and other details in the shipping calculator on our website.
Tracking your order
Once your order has been shipped, we will send you a shipping confirmation email with the tracking information for your package. You can use this information to track the progress of your delivery on the carrier's website or app.
If you have any questions or concerns about the status of your order, you can contact us at vivek@juvocompany.com.
Lost or damaged packages
In the rare event that your package is lost or damaged in transit, we will work with the carrier to investigate and resolve the issue. If your package is deemed lost or undeliverable, we will either reship your order or provide a full refund, at our discretion.
If you receive a damaged package, please contact us immediately at vivek@juvocompany.com. We will need photos of the damaged items and packaging to process a claim with the carrier.
Customs, duties, and taxes
If your order is being shipped to a destination outside of the United States of America, you may be subject to customs, duties, and taxes. These charges are the responsibility of the recipient, and we have no control over them. We recommend checking with your local customs office for more information.
At Juvo Direct, we are committed to providing our customers with fast and reliable shipping services. This Shipping Policy explains our practices and procedures related to the processing and delivery of orders placed on our website.
Processing time
After you place an order on our website, we will process it as soon as possible. This typically takes 1-2 business days, but may take longer during busy periods or for custom or personalised orders. Once your order is processed, we will send you a confirmation email with the details of your order and an estimated delivery date.
Shipping carriers
We use a variety of shipping carriers to deliver orders to our customers. The carrier used for your order will depend on the destination, size and weight of your package, and the shipping service selected at checkout. Some of the carriers we use include UPS.
Shipping rates and delivery times
The shipping rates and delivery times for your order will depend on the destination, size and weight of your package, and the shipping service selected at checkout. We offer a range of shipping options, including standard, expedited, and express shipping, and you can choose the option that best meets your needs at checkout.
You can see the estimated delivery date and shipping rates for your order by entering your destination and other details in the shipping calculator on our website.
Tracking your order
Once your order has been shipped, we will send you a shipping confirmation email with the tracking information for your package. You can use this information to track the progress of your delivery on the carrier's website or app.
If you have any questions or concerns about the status of your order, you can contact us at vivek@juvocompany.com.
Lost or damaged packages
In the rare event that your package is lost or damaged in transit, we will work with the carrier to investigate and resolve the issue. If your package is deemed lost or undeliverable, we will either reship your order or provide a full refund, at our discretion.
If you receive a damaged package, please contact us immediately at vivek@juvocompany.com. We will need photos of the damaged items and packaging to process a claim with the carrier.
Customs, duties, and taxes
If your order is being shipped to a destination outside of the United States of America, you may be subject to customs, duties, and taxes. These charges are the responsibility of the recipient, and we have no control over them. We recommend checking with your local customs office for more information.